Privacy Policy for Bestie Pet Sitting Services
Effective Date: November 18, 2024
Bestie Pet Sitting Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.
​
1. Information We Collect
When you engage with Bestie’s pet sitting services, we collect the following types of information:
Personal Information
-
Name
-
Contact details (email, phone number)
-
Pet-related information (e.g., pet’s name, breed, age, medical history, behavior, etc.)
-
Payment information (e.g., credit card details or payment method)​
Usage Data
We may collect information about how you access and use our services, including IP address, browser type, and device information, for analysis to improve the service.
​
2. How We Use Your Information
We use the personal information we collect for the following purposes:
-
To provide pet sitting and related services.
-
To communicate with you regarding bookings, services, and emergencies.
-
To process payments and manage transactions.
-
To improve our website and services based on your feedback.
-
To send you promotional material or updates, if you have consented to such communications.
-
To comply with legal obligations.
​
3. How We Share Your Information
We do not sell, rent, or share your personal information with third parties except as described below:
-
Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, IT service providers) to help us operate our business and provide services to you. These providers are obligated to keep your information confidential and are not allowed to use it for any other purpose.
-
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
-
Emergency Situations: In the event of an emergency concerning your pet (e.g., health-related incidents), we may share relevant information with veterinarians or animal care authorities.
​
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server protocols. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
​
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and to retain certain information. Cookies help us enhance user experience, analyze usage patterns, and provide a more personalized experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
6. Your Rights Regarding Your Information
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
-
Access: You have the right to request access to the personal information we hold about you.
-
Correction: You may request corrections to any inaccurate or incomplete information.
-
Deletion: You may request that we delete your personal information, subject to certain legal limitations.
-
Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
To exercise these rights or for any inquiries about your personal data, please contact us using the contact information listed in the "10. Contact Us" section below.
​
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your data.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.
​
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.
​
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:
Lauren Michelson
Email: lauren.m.michelson@gmail.com
Phone: 646-331-0653
By using Bestie’s pet sitting services, you acknowledge that you have read and understood this Privacy Policy.